INDEX OF PRIVACY POLICY SECTIONS/SUBSECTIONS

The sections and subsections of this Privacy Policy include the following (click to jump to the section or subsection you want):

• Overview of this Privacy Policy
  • Index of Privacy Policy sections/subsections
  • Scope
  • Third-party websites
  • Online payment processing
• What personal information does TQL collect?
  • How TQL collects personal information
  • Personal information TQL collects
• How does TQL use personal information?
• How does TQL disclose personal information?
• How long does TQL retain personal information?
• How does TQL protect personal information?
• How do I exercise my rights regarding personal information?
  • Exercising rights regarding personal information
  • Examples of privacy rights
  • Submitting complaints
• Additional notice for California, Texas, and Nebraska consumers
  • Additional privacy rights information 
  • Exercising your rights 
  • Responding to requests
  • Appealing privacy request decisions 
  • Your additional California privacy rights: "Shine the Light"
• Additional notice for international residents (outside of the U.S.)
• Artificial Intelligence (AI) Notice
• What privacy tools can I access through my account, and how do I manage privacy preferences?
• What types of cookies are used on the TQL Sites?
  • Description of cookies
  • How to control cookies
  • Third-Party website cookies
• Are the TQL Sites intended for children?
• Terms for text/sms messaging to motor carriers and potential employees/job applicants
• SIM Swap and identity verification disclosure
• How can I contact TQL regarding this Privacy Policy?
• Can this Privacy Policy be amended?

SCOPE

This Privacy Policy applies to “personal information” (also known as “personal data” or “personally identifiable information”, depending upon your jurisdiction, and with each term as more particularly defined and limited by applicable privacy laws) collected via our websites, which include, without limitation, tql.com, traxltl.tql.com, trax.tql.com, carrierdashboard.tql.com, register.tql.com, traxftl.tql.com and customerapplication.tql.com, as well as other websites operated on our domain or operated by or on behalf of us, such as tql.avature.net, app.tql.com/prepaycredit, and cargowise.tqlglobal.com; our software; our mobile applications, including, without limitation, TQL Carrier Dashboard, TQL Trax, and O-T-G “On the Go” (as applicable and as accessible to our employees); our internal employee website, The Hub, and other internal communication services; and our other online offerings, which are accessible by computer, tablets, consoles, mobile phones, and other electronic devices and exclusively link this Privacy Policy and our TERMS OF USE (collectively, the “TQL Site(s)”), and your access to and use of the TQL Sites.

In addition, this Privacy Policy describes, among other items: (i) TQL’s collection, use, disclosure and processing of personal information obtained through the TQL Sites and by means other than through the TQL Sites; and (ii) certain other terms, notices and disclosures as set forth below.

Please read this Privacy Policy carefully before using any of the TQL Sites, as this Privacy Policy and our TERMS OF USE, which are incorporated herein by this reference, govern your access to and use of the TQL Sites. The TQL Sites are available for your use on the condition that you agree to this Privacy Policy and our TERMS OF USE. If you do not agree to this Privacy Policy and our TERMS OF USE, do not access or use the TQL Sites.

THIRD-PARTY WEBSITES

Please note that a few third parties administer functions for TQL via their owned and/or operated websites, including (as of the date of the last update to this Privacy Policy) app.skillsurvey.com and tqlcarriers.rmissecure.com. Although TQL can access certain functions and/or information collected via those third-party websites for purposes such as employment, recruitment, hiring, reference checks, carrier and customer onboarding, and related information collection, etc., each of these websites is subject to the applicable third parties’ own privacy policy, cookies policy and terms of use, unless our Privacy Policy and TERMS OF USE are exclusively linked on the third-party website or otherwise expressly stated.

In addition, the TQL Sites may contain links to other websites operated by unrelated third parties. TQL is not responsible for the privacy practices of third-party websites. TQL encourages you to be aware of this when you leave the TQL Sites and to read the privacy policies of every website that collects personally identifiable information from you. This Privacy Policy applies only to the TQL Sites and TQL’s collection, use, disclosure and processing of personal information.

ONLINE PAYMENT PROCESSING

We use Braintree, a PayPal service, for processing online and in-app payments made through the TQL Sites, and related services. If you wish to pay online or in-app through the TQL Sites, Braintree/PayPal may collect the personal information you provide, such as payment and other identifying information. Braintree/PayPal is an independent controller for purposes of processing this personal information. Braintree/PayPal uses this information to operate and improve the services it provides to us and others, including for fraud detection, harm and loss prevention, authentication, analytics related to the performance of its services, and to comply with applicable legal requirements. The processing of this information will be subject to the PayPal Privacy Statement available at www.braintreepayments.com. We may change our payment processor(s) at any time with or without notice to you, and we will update this Privacy Policy accordingly if such change occurs.

HOW TQL COLLECTS PERSONAL INFORMATION

We may collect personal information from you in a variety of ways, including, but not limited to, when you: (i) register to receive or provide any services, products or offerings; (ii) complete an employment application; (iii) fill out forms or fields on a TQL Site; (iv) communicate with us through the TQL Sites or by email, mail, text/SMS, telephone, facsimile, interactive chat modules or other electronic means; (v) submit applications or other documents to us; (vi) process payments; (vii) participate in any of our promotions, contests, events, surveys, webinars, chats, requests for suggestions, or customer support conversations; (viii) participate in other activities or utilize resources provided by or through TQL; (ix) provide user-generated content; or (x) otherwise provide us with personal information.

We also may collect personal information from third parties such as: our service providers; parties that use or receive our services, products or offerings; shippers, consignees and other parties related to a shipment; others whom you instruct to interact with us on your behalf; other third-party sources that are lawfully entitled to provide your personal information; and publicly available information and sources.

We also may collect information automatically about you when you visit the TQL Sites, as described in more detail in the subsection immediately below.

If you submit any personal information relating to other people in connection with your use of the TQL Sites or otherwise, you represent that you have the authority to do so and to permit us to use and process the information in accordance with this Privacy Policy.

PERSONAL INFORMATION TQL COLLECTS

We may collect, and in the preceding 12 months may have collected, the following categories of personal information:

• Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, social media identifier, push notification token, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
• Shipment-related information such as origin and destination locations, shipment status and location (including precise geolocation, as applicable), contact information of shipper, consignee, party identified for notifications, carriers and/or other parties, individual that signs for the delivery of cargo, and other information pertaining to the provision of logistics services (such as information for customs clearance or security screening purposes).
• Financial information such as information used for making, receiving or otherwise processing payments (e.g., bank account number, credit or debit card number or similar information).
• Characteristics of protected classifications under U.S. federal (and California) law such as citizenship, military or veteran status, gender, disability.
• Commercial information such as records of services or products purchased.
• Internet or other electronic network activity information such as browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.
• Geolocation data such as geolocation data derived from your IP address, geolocation data (including precise geolocation) from your mobile device if you use certain location-based features of our mobile apps such as the “Take Me Home” and “Locate Me” (within “Search Results”) features in the TQL Carrier Dashboard mobile app, and geolocation data of logistics service provider personnel in connection with tracking shipments, including, without limitation, precise geolocation data (e.g., latitude and longitude coordinates using GPS) received via the TQL Carrier Dashboard mobile app, via third party mobile apps used in connection with tracking shipments, and via in-vehicle tracking devices.
• Sensory data such as audio, electronic, visual or similar sensory information.
• Professional or employment-related information such as current or past job history and business contact information.
• Non-public education information such as education records directly maintained by an educational institution or party acting on its behalf, such as files, documents or other materials which contain information directly related to a student (e.g., grades or transcripts).
• Inferences drawn from any other personal information to create a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and/or aptitudes.
• Other personal information as defined by applicable law, including, without limitation, as defined by Cal. Civ. Code Section 1798.80(a), such as signature, telephone number, insurance policy number.
• Sensitive personal information (as defined by the California Consumer Privacy Act of 2018, as amended from time to time (“CCPA”)) such as: government identifiers (such as social security number, driver’s license, state identification card or passport number); complete account access credentials (such as usernames, account numbers or card numbers combined with required access/security code or passwords allowing access to an account); precise geolocation data; racial or ethnic origin, citizenship or immigration information; or content of mail, email or text messages unless TQL is the intended recipient.

Please note that not all information described above or below (or otherwise in this Privacy Policy) constitutes “personal information” (or “personal data” or “personally identifiable information”), depending upon your jurisdiction and applicable law.

Automatic Information Collection: TQL may collect information about you automatically when you visit a TQL Site, communicate through a TQL Site, or use any TQL Site, such as:

• System and Device Information: We may automatically receive certain information from your browser or mobile device, such as your browser type, the operating system of your device, the equipment you use to access the TQL Site(s), the unique identifier of your mobile device and other online identifiers.
• IP Address: We may also receive your IP address and the name of the internet service provider (“ISP”) or your mobile carrier.
• Browsing Information: We may collect the URL of the site from which you came and the URL of the site you visit when leaving a TQL Site, and your activities on the TQL Sites.
• Location: We may collect, depending on your device’s settings, location data and other types of information sent from third party services or GPS-enabled devices.
• Site Usage: As you use the TQL Sites, we may also automatically collect information about such usage and your actions on the TQL Sites, such as pages you viewed, access times, frequency of access, what you click on, interactions with the TQL Sites (including mouse clicks, movements, scrolls and/or navigation), and how long you spend on a page.
• Product Interaction Data and Diagnostics Data: We may collect information regarding your interactions with our mobile applications, websites and other TQL Sites, as well as crash data, performance data, and other diagnostics data.

We may collect this and other information using cookies, web beacons, and similar technologies. See the section below titled “WHAT TYPES OF COOKIES ARE USED ON THE TQL SITES?” for further information.

Aggregated Anonymized Data: We may also convert personal information into non-personal information by excluding information that is personally identifiable so that the information cannot be used to identify you. You acknowledge that information that does not constitute personal information (under applicable law) and personal information that is converted into non-personal information belongs to TQL and that TQL has the right to use such general information as it determines in its sole discretion.

Precise Geolocation Through TQL Carrier Dashboard Mobile App

• Shipment-Related Tracking: When you allow location tracking for a shipment through the TQL Carrier Dashboard mobile app (i.e., by pressing the appropriate button in the prompt screen and completing the other steps described in the prompt screen to allow location tracking), the TQL Carrier Dashboard mobile app collects your precise geolocation information (e.g., precise longitude and latitude GPS coordinates collected at regular intervals from your mobile device’s GPS system) generally from the first scheduled pickup date until marked load completion in TQL’s systems.
• Take Me Home and Search Results Features: When you use the “Take Me Home” and “Locate Me” (within “Search Results”) features in the TQL Carrier Dashboard mobile app, the TQL Carrier Dashboard mobile app uses your current precise geolocation information (e.g., precise longitude and latitude GPS coordinates) to search for available loads in relation to your current location. To enable the use of your precise geolocation for these features, please enable locations services for the app in your device’s settings.

TQL may use the personal information collected for one or more business purposes, depending upon how you interact with us, including, without limitation:

• To provide support and improve customer service: We may use personal information to provide you with support and to respond to your inquiries, including to investigate and address concerns and monitor our responses and help more effectively respond to your inquiries, questions, service requests and support needs.
• To personalize user experience: We may use personal information to provide you with a personalized experience when you use the TQL Sites.
• To analyze and improve the TQL Sites and our services, products and offerings: We continually strive to improve the TQL Sites and our services, products and offerings. We may use personal information to monitor, analyze, repair and improve the TQL Sites (including the content, functionality and usability of the TQL Sites) and our services, products and offerings. We may also use personal information to audit interactions with the TQL Sites, including counting ad impressions and verifying their quality.
• To provide the TQL Sites, to provide services, products or offerings, process transactions and fulfill or meet the purpose for which you provided the information: We may use personal information and other data collected from you for the purposes of fulfilling our duties and your requests, fulfilling or meeting the purposes for which you provided the information, providing the TQL Sites and features therein, providing services, products or offerings, and processing transactions.
• To create, maintain, and customize accounts: We may use personal information to create, maintain and customize your account with us.
• Pertaining to the provision of logistics services: We may use personal information in connection with the performance of logistics services and related functions, including, without limitation, for arranging pick-up and delivery of shipments, communicating with and otherwise providing relevant information to applicable parties concerning shipments and logistics services (including pertaining to the status and location of a shipment), fulfilling customer, industry, legal and other requirements pertaining to the performance of logistics services, and performing related functions such as facilitation of transportation claims.
• To communicate with you: We may use personal information to communicate with you, including, without limitation, communicating with you regarding your use of the TQL Sites or the provision of our services, products and offerings (or in the case of service providers, relating to the provision of services). We may use personal information to provide you with information, newsletters, surveys, details regarding contests, promotions and/or events, marketing and recruiting communications, requests for feedback, and notifications and updates pertaining to the TQL Sites or services, products and offerings requested, in process, provided, or that we think you may be interested in. Personal information may also be used to respond to inquiries and/or other requests or questions.
• To develop new features and functions for the TQL Sites, develop new services, products or offerings, and optimize our business operations: We may use personal information for research, analysis and development purposes. The personal information we collect may be used to develop new features and functions for the TQL Sites, develop new services, products and offerings, and optimize our business operations. Except as otherwise provided in this Privacy Policy, we may use personal information and non-personal information internally or, among other things, to offer our own or third-party services, products and offerings.
• For networking, marketing, advertising, social and/or recruiting: We may use personal information to conduct and enhance our networking, marketing, advertising, social, and/or recruiting activities, and for other similar business purposes. We may also use your personal information to contact you about a particular service, product or offering that may be of interest to you and to provide you with information regarding new services, products or offerings.
• For security, risk management, and protection: We may use personal information to verify or enhance the security of the TQL Sites, our networks, systems, other technology assets and businesses; to manage institutional risk; for credit risk reduction purposes; to protect our rights, property or safety, or the rights, property or safety of others; and to detect, investigate and protect against claims, liabilities, fraud, security threats, possible crimes and other malicious, deceptive, prohibited or illegal activity.
• For compliance and legal reasons: We may use personal information for compliance and legal reasons such as: monitoring and enforcing compliance with relevant contractual obligations, industry standards, company policies and legal and regulatory requirements; establishing, exercising and defending legal rights and/or claims; enforcing our TERMS OF USE, agreements or policies; and otherwise complying with applicable laws and regulations, lawful requests and legal processes, such as responding to subpoenas, court orders, duly authorized requests from law enforcement or governmental authorities or any other legally enforceable demand.
• For billing, payment processing and collections: We may use personal information to bill you for amounts owed, for processing and collecting payments from you, and for making payments.
• Pertaining to employment and potential employment: We may use personal information relating to employment or potential employment such as: contacting you regarding employment and/or potential employment, and contacting professional references provided relating to potential employment, whether through phone calls, emails, text messages/SMS or other modes of communication; providing you with information concerning potential job opportunities; otherwise facilitating the recruitment process, including to administer and process your application, determine qualifications for hiring, conduct background checks (where permitted by law), obtain information from professional references, determine eligibility to work in the applicable jurisdiction, make hiring professional decisions, keep potential job applicants updated about future roles, and evaluate the interest of potential job applicants in employment; allowing for and/or facilitating internal employee communication; and other employment and hiring uses (including administration of onboarding, payroll, compensation, benefits and other employment functions).
• For other business operations and administration: We may use personal information in connection with our other business operations and administration, such as to open/close and maintain accounts, for the administration of customer, vendor and service provider relationships, for performing due diligence and credit checks, for managing the supply of goods and services to TQL, in connection with mergers, acquisitions, sales of our businesses and/or assets, divestitures or similar corporate transactions, and for record keeping, insurance, quality control, training, systems administration, analytics, technology and data management, accounting, and auditing purposes.
• For other purposes for which we provide notice or you provide consent: We may use personal information for any other purposes for which we provide notice to you at the time of collection (where permitted by applicable law)) or for which we obtain your consent or as otherwise permitted or required by applicable law.

TQL does not sell your personal information to third parties for monetary consideration. We may disclose, and in the preceding 12 months we may have disclosed, the categories of personal information described in the section titled “WHAT PERSONAL INFORMATION DOES TQL COLLECT?” to third parties for a business purpose, including the following categories of third parties:

• Our affiliates and related entities: We may disclose your personal information to our affiliates and related entities in order to provide you with access to and use of the TQL Sites, to provide services, products or offerings, to administer our relationship with you (e.g., invoicing, marketing, IT/infrastructure, customer or supplier intake/management), or otherwise as necessary for the business purposes described in the subsection above.
• Third-Party Service Providers: We may disclose your personal information to third party Service Providers which provide services or functions for us or on our behalf or which otherwise assist us in providing the TQL Sites, or our services, products or offerings. These third parties may need your personal information to perform their functions and services, or otherwise as necessary for the business purposes described in the subsection above. “Service Providers” may include service providers, contractors, suppliers, dealers, distributors, and consultants providing various services or functions such as those relating to infrastructure/information technology, customer service, human resources, recruiting, marketing, advertising, email delivery, security, fraud prevention, customer and supplier intake/management, record management, data storage and management, personal information destruction, insurance, risk management, accounting, finance, auditing, website hosting, operation of websites/apps and their features (such as chat features), analytics, billing and collections, financial institutions, and payment processors.
• Third parties relating to logistics services: In connection with the performance of logistics services, we may disclose personal information to third parties, such as TQL’s customers and their agents/representatives, carriers and other logistics service providers, and government entities, relating to shipments (e.g., origin and destination locations, shipment status and location, including precise geolocation, as applicable, contact information of shipper, consignee, party identified for notifications, carriers, individuals that sign for the delivery of shipments, and/or other parties) and otherwise relating to the provision of logistics services and performance of related functions and services (such as facilitation of transportation claims).
• Third parties relating to compliance and legal reasons, security, risk management, and protection: We may disclose your personal information to law enforcement, regulators, other government authorities or officials, courts and other tribunals, our professional advisors (such as lawyers, accountants, and auditors), and other recipients of mandatory disclosures and legal claims, as we may in our sole discretion determine is necessary or reasonably required to comply with: applicable laws or regulations; subpoenas, court orders or other legal processes; duly authorized requests from law enforcement, regulators or other governmental authorities or officials; or any other legally enforceable demand. We may also disclose your personal information to third parties: to verify or enhance the security of the TQL Sites, our networks, systems, other technology assets and businesses; to detect, investigate and protect against claims, liabilities, fraud, security threats, possible crimes or other malicious, deceptive, prohibited or illegal activity; for credit risk reduction and other risk management purposes; to establish, exercise or defend legal rights and/or claims; to enforce our TERMS OF USE, agreements or policies; to protect our rights, property or safety, or the rights, property or safety of others; and for other compliance and legal reasons.
• Third parties in connection with business transactions: We may disclose and/or transfer your personal information in connection with a potential or actual sale, merger, acquisition, bankruptcy or other transaction in which an affiliate or third party acquires all or any part of our businesses and/or assets (including, for example, the TQL Sites).
• Other third parties: We may disclose your personal information to other third parties with your consent, as described to you at the time of collection of your personal information, or as otherwise permitted or required by applicable law.

Please note that certain third parties to whom we disclose your personal information may be located outside of the jurisdiction where you reside.

We will retain your personal information for as long as reasonably necessary to fulfill the purposes for which we collected it or other compatible purposes set forth in this Privacy Policy (or that we have otherwise disclosed), unless a longer retention period is required or permitted by law or regulation, with such retention being consistent with our retention policies. When determining our retention policies, we take into account various criteria depending upon the type of information, such as obligations under applicable laws and regulations to retain the information for a certain period of time, statute of limitations under applicable law(s), the nature, amount and/or sensitivity of the information, the length of time required to provide the service, product or offering, and/or ongoing needs for the information for legal and other business purposes. When the applicable retention period for personal information has expired, we may destroy such personal information, or if permitted by applicable law, may anonymize such personal information, in accordance with our policies and/or practices relating to retention and destruction of personal information.

TQL uses various administrative, technological, and/or physical security measures to help protect the personal information collected. We have implemented policies and/or practices relating to information security and to define roles and responsibilities of certain employees to help protect the personal information we collect throughout its life cycle, including certain role-based access controls and retention periods depending upon the nature of the personal information; and we have implemented cybersecurity awareness training for certain of our employees. Notwithstanding these security measures, TQL CANNOT AND DOES NOT GUARANTEE THE SECURITY OR CONFIDENTIALITY OF THE PERSONAL INFORMATION COLLECTED.

Please note that, in the event you set up an account with us and choose a user id and/or password, it is your responsibility to: (a) control access to and use of your user account, ensuring that no unauthorized person shall have access to your account, user id, or password; (ii) promptly inform TQL of any need to deactivate or change your user id and/or password; (iii) change your password frequently to increase security; and (iv) comply with all of TQL’s instructions for using, maintaining, or correcting your account. TQL assumes no responsibility and is not liable for any content submitted to your account or any content that is used or misused whether submitted, used, or misused by you, your designees, and/or other third parties. All your acts and omissions and those of unauthorized users who access the TQL Sites via your user id and password shall be deemed to be your acts and omissions. 

If you notice any suspicious activity regarding your user account on any TQL Site, or if you otherwise have any reason to believe the protection of your personal information has been compromised, please immediately contact TQL at Compliance@TQL.com.  

EXERCISING RIGHTS REGARDING PERSONAL INFORMATION

Your jurisdiction may provide individuals with certain rights relative to their personal information, as defined by applicable law. For example, subject to applicable law and depending upon your jurisdiction, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal information, obtain a portable copy of the personal information we maintain about you, or have your personal information deleted, as appropriate (for more information, see the subsection immediately below titled “EXAMPLES OF PRIVACY RIGHTS”, and specifically for California, Texas, and Nebraska consumers, see the section below titled “ADDITIONAL NOTICE FOR CALIFORNIA, TEXAS, AND NEBRASKA CONSUMERS”). These rights may be limited in some circumstances by local law.

Non-Cookies Related Privacy Rights Requests: You may request to exercise any such applicable right(s) to your personal information through the means listed below (Note: To exercise any such applicable rights related to cookies, please see the information below regarding “Cookies-Related Privacy Rights”):

• emailing Compliance@TQL.com (and including “Privacy Request” in the subject line and providing your name, state of residence (or country if outside of the U.S.) and the type of privacy request you would like to make);
• calling toll free 800-820-2770 (and providing your name, state of residence (or country if outside of the U.S.), phone number and the type of privacy request you would like to make); or
• completing the Data Privacy Rights Request Form (www.tql.com/privacyrights).

If you request to exercise any of your applicable rights in accordance with the methods set forth above, we will process your request to exercise your applicable rights in accordance with (including the time period required by) the law in your jurisdiction, if applicable to TQL. Please be aware that such rights may not apply to each or all instances of TQL’s collection, storage or use of personal information and may not apply to you depending upon your jurisdiction and applicable law. TQL reserves its right to deny any such request with or without a direct confirmation to you, as permitted by applicable law.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. The verifiable consumer request must describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you or someone that you are legally authorized to act on their behalf. Making a verifiable consumer request related to your personal information does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requester's identity or authority to make the request and, to the extent necessary, to identify the browser/device that is the subject of the request.

A record concerning the requests may be maintained pursuant to our legal obligations. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. Please be aware that requests may be limited to the extent permitted by applicable law.

Cookies-Related Privacy Rights: For information regarding how to control certain cookies and/or exercise any applicable rights (depending upon your jurisdiction and applicable law) to opt out of the sale, sharing or processing of personal information through the use of cookies and similar technologies, please see the subsection below titled “HOW TO CONTROL COOKIES”, and specifically for California, Texas and Nebraska consumers, please see the section below titled “ADDITIONAL NOTICE FOR CALIFORNIA, TEXAS, AND NEBRASKA CONSUMERS.”

Questions? For questions or concerns related to this Privacy and Cookies Policy or the exercise of any of your applicable rights with respect to your personal information, please contact TQL by emailing Compliance@TQL.com  

EXAMPLES OF PRIVACY RIGHTS

Under some jurisdictions, subject to certain exceptions and applicable law, your privacy rights in relation to personal information about you may include:

• Right to Be Informed and Right to Access: The right to know whether your personal information is being processed, the right to know how your personal information is being collected, used and disclosed by us, and the right to request a copy of your personal information.
• Right to Deletion/Erasure: The right to request we delete personal information that we have collected about you.
• Right to Correction/Rectification: The right to correct inaccurate personal information that we maintain about you.
• Right to Withdraw Consent: Where processing of personal information is based upon consent, the right to withdraw your consent so that we stop that particular processing.
• Right to Restrict Processing: The right to restrict processing of your personal information.
• Right to Object to Processing: The right to object to processing of your personal information.
• Right to Opt-Out: The right to opt-out of certain activities such as the sale of your personal information or the processing of your personal information for the purposes of targeted advertising.
• Right to Data Portability: The right to receive your personal information in a structured, commonly used and machine-readable format, and the right to request that your personal information be transferred directly to another organization.
• Rights in Relation to Automated Decision Making: The right to not be subject to a decision based solely on automated decision making.
• Right to File a Complaint: The right to submit an inquiry or to file a complaint about our policies and practices relating to personal information processing. We encourage you to send your inquiries and complaints directly to us in writing using the contact information set forth in the section below titled “HOW CAN I CONTACT TQL REGARDING THIS PRIVACY POLICY?”. Subject to applicable laws in the jurisdiction where you are located, you may also file a complaint with a local supervisory authority. For more information on filing a complaint, see the subsection immediately below titled “SUBMITTING COMPLAINTS”.
• Right to Appeal: The right to appeal our decision regarding a verifiable consumer request related to your applicable privacy rights.

Keep in mind that your rights are somewhat limited as these rights are not absolute and are subject to certain exceptions. For instance, we may not be obligated to comply with your request if the laws in your jurisdiction are not applicable to TQL, if the laws in your jurisdiction do not confer such a right upon you, or if we cannot verify your identity.

SUBMITTING COMPLAINTS

Depending upon the jurisdiction where you are located and applicable law, you may also file complaints with us about how we process your personal information, by contacting us directly in writing using the contact information set forth in the section below titled “HOW CAN I CONTACT TQL REGARDING THIS PRIVACY POLICY?”. Following the receipt of such complaint, we may contact you to obtain any missing information that is required to process the complaint. Subject to exceptional circumstances, a decision regarding such complaint will be made within the period provided for by applicable law, or if applicable law does not provide such response period, within a reasonable time from the date we received the complaint.

Further, depending upon the jurisdiction where you are located and applicable law, you may have the right to file a complaint with the local supervisory authority in your jurisdiction regarding the processing of your personal information and/or contesting our decision concerning your verifiable consumer request. Information regarding some local supervisory authorities is as follows:

• California: To file a complaint with the California Privacy Protection Agency, please click here (cppa.ca.gov/webapplications/complaint).
• Texas: To file a complaint with the Texas Attorney General, please click here (consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/flow/TCP_Complaint_Input_Data_Privacy). If the link to the Privacy Complaint Form is broken or otherwise not working, please navigate to this page to complete the complaint process and click the "Privacy Complaint Form": www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
• Nebraska: To file a complaint with the Nebraska Attorney General, please visit the Nebraska Attorney General’s Data Privacy Homepage here (protectthegoodlife.nebraska.gov/data-privacy-homepage).

Questions? For questions or concerns related to this Privacy and Cookies Policy or the exercise of any of your applicable rights with respect to your personal information, please contact TQL by emailing Compliance@TQL.com. 

This section of the Privacy Policy applies solely to California, Texas, and Nebraska “consumers” (as defined under applicable law in the jurisdiction). References to “personal information” in this section shall be as defined by the California Consumer Privacy Act of 2018, as amended from time to time (“CCPA”), with respect to California consumers, shall mean “personal data” as defined by the Texas Data Privacy and Security Act, as amended from time to time (“TDPSA”), with respect to Texas consumers, and shall mean “personal data” as defined by the Nebraska Data Privacy Act, as amended from time to time (“NDPA”), with respect to Nebraska consumers.

For California consumers: For information about the categories of personal information we may have collected about California consumers in the preceding 12 months, the categories of sources from which California consumers’ personal information may be collected, our business or commercial purposes for collecting California consumers’ personal information, the categories of California consumers’ personal information we may have disclosed to third parties for business purposes in the preceding 12 months, the categories of third parties to whom California consumers’ personal information may have been disclosed, and our business or commercial purposes for disclosing California consumers’ personal information, please review the sections above titled “WHAT PERSONAL INFORMATION DOES TQL COLLECT?”, “HOW DOES TQL USE PERSONAL INFORMATION?”, and “HOW DOES TQL DISCLOSE PERSONAL INFORMATION?”.

For Texas and Nebraska consumers: For information about the categories of Texas and Nebraska consumers’ personal information (including any sensitive personal information) that we may have processed, the purpose for processing Texas or Nebraska consumers’ personal information, the categories of Texas or Nebraska consumers’ personal information that we may disclose to third parties, and the categories of third parties with whom we may disclose Texas or Nebraska consumers’ personal information, please review the sections above titled “WHAT PERSONAL INFORMATION DOES TQL COLLECT?”, “HOW DOES TQL USE PERSONAL INFORMATION?”, and “HOW DOES TQL DISCLOSE PERSONAL INFORMATION?”.

ADDITIONAL PRIVACY RIGHTS INFORMATION

To learn more about certain of the rights you may have under the CCPA, TDPSA or NDPA, with respect to your personal information, depending upon your jurisdiction and applicable law, please review the following information.

KNOW (ACCESS) REQUEST AND DATA PORTABILITY RIGHTS 

For California consumers: As more particularly described in the CCPA, and subject to certain exceptions, you have the right to request that we disclose to you the following:

• The categories of personal information we collected about you and the categories of sources from which we collected such personal information;
• The business or commercial purpose for collecting, selling or sharing personal information;
• The categories of personal information, if any, that we sold or shared (each as defined under the CCPA) and the categories of third parties with whom we sold or shared such personal information (if applicable);
• The categories of personal information that we disclosed for a business purpose, and the categories of third parties to whom we disclosed such personal information (if applicable); and
• The specific pieces of personal information we collected about you in an easily understandable format, and to the extent technically feasible, in a structured, commonly used, machine-readable format that may also be transmitted to another entity at your request without hindrance.

The right to obtain “specific pieces” of personal information does not grant a right to the whole of any document that contains personal information, but only the right to obtain items of your personal information. Additionally, the CCPA provides a right to know “categories” of sources of personal information and “categories” of third parties to which personal information is disclosed, but not the individual sources or third parties. TQL does not always track individualized sources or recipients.

For Texas and Nebraska consumers: As more particularly described in the applicable law in your jurisdiction, and subject to certain exceptions, you have the rights: to request that we confirm whether we are processing your personal information and to access your personal information; and if the data is available in a digital format, obtain a copy of your personal information that you previously provided to us in a portable, and to the extent technically feasible, readily usable format that allows you to transmit this information to another entity without hindrance.

DELETION REQUEST RIGHTS

For California, Texas, and Nebraska consumers: As more particularly described in the applicable law in your jurisdiction, and subject to certain exceptions, you have the right to request that we delete any of your personal information that we collected about you and retained. If applicable, once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete, as applicable) your personal information from our records, unless an exception under applicable law applies.

CORRECTION REQUEST RIGHTS

For California, Texas, and Nebraska consumers: As more particularly described in the applicable law in your jurisdiction, and subject to certain exceptions, you have the right to request that we correct inaccurate personal information that we may have received or maintain about you. In lieu of correcting the personal information, TQL may delete the personal information if the deletion of the personal information does not negatively impact you, or if you consent to the deletion.

NON-DISCRIMINATION RIGHTS

For California, Texas, and Nebraska consumers: We will not discriminate against you for exercising any of your rights under the CCPA, TDPSA or NDPA (unless permitted by applicable law), such as by:

• Denying you goods or services.
• Charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Providing you a different level or quality of goods or services.
• Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

RIGHT TO OPT OUT OF SALE AND SHARING OF PERSONAL INFORMATION (CALIFORNIA CONSUMERS ONLY)

As more particularly described in the CCPA, and subject to certain exceptions, if a business “sells” or “shares” (each as defined in the CCPA) California consumers’ personal information, California consumers have the right to opt-out of such sale or sharing of their personal information by the business. The CCPA broadly defines “selling” to mean “selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating…a consumer’s personal information by the business to by the business to a third party for monetary other valuable consideration.” The CCPA generally defines “sharing” as the disclosure of personal information for cross-context behavioral advertising.

We do not sell your personal information in exchange for monetary consideration. However, through the use of cookies and similar technologies on www.tql.com (and subdomains) (collectively, the “Corporate Site”), we may disclose the following categories of personal information to our third-party service providers for the purposes of conducting analytics, marketing, and/or advertising, which could, under evolving interpretations of the CCPA, potentially be characterized as the “sale” or “sharing” (as those terms are defined by the CCPA) of such personal information:

• Identifiers
• Commercial Information
• Internet or Other Electronic Network Activity Information
• Inferences

Exercising Right to Opt-Out of Sale or Sharing for Cookies and Similar Technologies: If you want to opt-out of the “sale” or “sharing” (each as defined in the CCPA) of personal information through these cookies and similar technologies on the Corporate Site (www.tql.com and subdomains) you can do so using the cookies banner (by clicking the “Reject All Optional Cookies” button) or through our cookie management tool in the Corporate Site’s Privacy Center. The Privacy Center can be accessed on the Corporate Site through the cookies banner under the “Manage Settings” button or in the footer of the Corporate Site under the “Your Privacy Choices” link. Through the Privacy Center you may exercise opt-outs for Targeting, Social Media and Analytical/Performance Cookies on the Corporate Site.

You can find further information on how to control certain cookies used on the Corporate Site and other TQL Sites in the subsection below titled “HOW TO CONTROL COOKIES”.

Exercising Right to Opt-Out of Sale or Sharing on the Corporate Site Through Global Privacy Control (GPC): TQL recognizes the Global Privacy Control (GPC) signal for users that we know are accessing the Corporate Site (www.tql.com and subdomains) from California. GPC is a signal that you can enable on certain browsers that automatically communicates your opt-out preferences to us for Targeting, Social Media and Analytical/Performance Cookies on the Corporate Site. You can find out more about GPC at globalprivacycontrol.org/. We process such GPC signals in a frictionless manner, which means that we do not: (1) charge a fee if you have enabled GPC; (2) change your experience with the Corporate Site if you use GPC; or (3) display a notification, pop-up, text, graphic, animation, sound, video or any interstitial content in response to the GPC signal (other than displaying in the cookies banner and Privacy Center whether your GPC signal is honored on the Corporate Site).

Minors Under 16 Years: We do not have actual knowledge that we “sell” or “share” (each as defined in the CCPA) the personal information of minors under 16 years of age.

RIGHT TO LIMIT USE OR DISCLOSURE OF SENSITIVE PERSONAL INFORMATION (CALIFORNIA CONSUMERS ONLY)

As more particularly described in the CCPA, and subject to certain exceptions, if a business uses or discloses California consumers’ sensitive personal information for reasons other than those exempted by the CCPA, California consumers have the right to limit the use or disclosure of their sensitive personal information by the business. However, we do not, and in the preceding 12 months we did not, use or disclose California consumers’ sensitive personal information (as defined in the CCPA) for purposes other than those specified in Cal. Code Regs. tit. 11 Section 7027(m) and Cal. Civ. Code Section 1798.121(a).

RIGHT TO OPT OUT OF THE PROCESSING OF PERSONAL INFORMATION FOR TARGETED ADVERTISING, SALE OF

PERSONAL INFORMATION, OR PROFILING (TEXAS AND NEBRASKA CONSUMERS ONLY)

As more particularly described in the applicable law in your jurisdiction, and subject to certain exceptions, you have the right to opt out of the processing of your personal information for purposes of targeted advertising, the sale of personal information, or profiling in furtherance of a decision that produces a legal or similarly significant effect concerning the consumer. However, based on our understanding of the TDPSA and NDPA at this time, we do not engage in the processing of personal information of Texas or Nebraska consumers for purposes of targeted advertising, the sale of personal information (including the sale of sensitive personal information or biometric personal information), or profiling in furtherance of a decision that produces a legal or similarly significant effect concerning consumers (as each of these terms are respectively defined and further described under the TDPSA and NDPA).

Although based upon our understanding of the TDPSA and NDPA at this time we do not engage in targeted advertising, the sale of personal information, or profiling in furtherance of a decision that produces a legal or similarly significant effect concerning consumers (as each of these terms are respectively defined and further described under the TDPSA and NDPA), you may nevertheless exercise opt-outs for Targeting, Social Media and Analytical/Performance Cookies on the Corporate Site (www.tql.com and subdomains) by using the cookies banner (by clicking the “Reject All Optional Cookies” button) or through our cookie management tool in the Corporate Site’s Privacy Center. The Privacy Center can be accessed on the Corporate Site through the cookies banner under the “Manage Settings” button or in the footer of the Corporate Site under the “Your Privacy Choices” link.

You can find further information on how to control certain cookies used on the Corporate Site and other TQL Sites in the subsection below titled “HOW TO CONTROL COOKIES”.

Global Privacy Control (GPC): Global Privacy Control (GPC) is a signal that users can enable on certain browsers that automatically communicates users’ opt-out preferences. TQL recognizes the GPC signal for users that we know are accessing the Corporate Site (www.tql.com and subdomains) from Texas and Nebraska to automatically communicate your opt-out preferences to us for Targeting, Social Media and Analytical/Performance Cookies on the Corporate Site. You can find out more about GPC at globalprivacycontrol.org/.

EXERCISING YOUR RIGHTS

For California, Texas, and Nebraska consumers: For further information relating to submitting a verifiable consumer request to TQL to exercise any of your applicable rights under the CCPA, TDPSA or NDPA, see the section above titled “HOW DO I EXERCISE MY RIGHTS REGARDING PERSONAL INFORMATION?”. Please note for California consumers: (i) If applicable, you may only make a verifiable consumer request to access/know twice within a 12-month period; and (ii) for access/know requests, please specify if the request is to disclose specific pieces of information.

RESPONDING TO REQUESTS

For California, Texas, and Nebraska consumers: When receiving a request to exercise your applicable rights under the CCPA, TDPSA or NDPA, we will verify that the individual making the request is the individual to whom the personal information subject to the request pertains or is legally authorized to act on such individual’s behalf. For purposes of verification of identity, we may ask that the requester provide at least two pieces of information so that we may verify the requester’s identity to a reasonable degree of certainty, or at least three pieces of information so that we may verify the requester’s identity to a reasonably high degree of certainty, depending upon the nature of the request. In addition, depending upon the nature of the request, we may ask that the requester provide a signed declaration, under penalty of perjury, that the requester is the individual whose personal information is the subject of the request. If you use an authorized agent to submit the request, we may request that additional information be provided to us demonstrating that the agent is acting on your behalf.

If required to respond by applicable law, we endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide in response to requests from California consumers will only cover the 12-month period preceding the receipt of the verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For requests to access/know, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

APPEALING PRIVACY REQUEST DECISIONS

For California, Texas and Nebraska consumers: To appeal our decision regarding a verifiable consumer request related to your applicable rights under the CCPA, TDPSA or NDPA, you may submit an appeal request, within a reasonable time after our decision, by emailing Compliance@TQL.com with “Notice of Appeal Re Privacy Request” in the subject line or completing the Data Privacy Rights Request Form (www.tql.com/privacyrights). In your email or form submission, please describe the date and nature of your original request, and also please fully describe your concerns or disagreement regarding our decision. We will inform you in writing of any action taken or not taken in response to your appeal within sixty (60) days of receiving your appeal. Our response will include a written explanation of the reason or reasons for our decision. If we deny your appeal, you may contact the Attorney General in your state to file a complaint. For more information on filing a complaint, see the subsection above titled “SUBMITTING COMPLAINTS”.

YOUR ADDITIONAL CALIFORNIA PRIVACY RIGHTS: “SHINE THE LIGHT” (CALIFORNIA RESIDENTS ONLY)

For California residents: Pursuant to Section 1798.83 of the California Civil Code (the “Shine the Light” law), residents of California have the right to request from a business, with whom the California resident has an established business relationship, what types of personal information (if any) the business discloses to third parties for direct marketing purposes by such third party and the identities of the third parties to whom the business has disclosed such information in the immediately preceding calendar year. To make such a request, please contact us by emailing Compliance@TQL.com with “CA Shine the Light Privacy Requests” in the subject line.

This section of the Privacy Policy applies solely to persons outside of the United States (“you”). TQL is headquartered in the United States, and TQL operates the TQL Sites, in whole or in part, in the United States. Please note that personal information provided to us will be collected, processed and/or stored in the United States and/or other jurisdictions outside of your jurisdiction where you reside, subject to applicable laws and regulations in the United States (or such other jurisdictions) that may not provide the same level of protection of personal information as those privacy laws in your jurisdiction. By using a TQL Site and/or submitting personal information to us, you agree to have your personal information collected, processed and stored in the United States, pursuant to the applicable laws and regulations in the United States, and/or in any other jurisdiction (pursuant to its laws and regulations) where we, our service providers, or other recipients of personal information disclosures mentioned in this Privacy Policy may process your personal information, all in accordance with this Privacy Policy.

TQL collects and processes personal information for the purposes of exercising TQL’s legitimate interests and the same should not be construed as an effort by TQL to monitor any person’s behavior or to create a permanent legal establishment of TQL outside the United States. We process personal information: (i) with the consent of the consumer/individual; (ii) to perform a contract we are about to enter into or have entered into, to provide services, products or offerings requested, or otherwise fulfill a request; (iii) to comply with a legal obligation, or establish, exercise or defend a legal claim; (iv) based on our legitimate interests for our business purposes; or (v) or other lawful bases. The specific legal basis of processing depends on the TQL Sites being used or applicable services, products or offerings being provided, the personal information being processed, and applicable law.

You may submit a request to TQL to exercise any right(s) with respect to your personal information that you may have under applicable law via the methods described above in the section titled “HOW DO I EXERCISE MY RIGHTS REGARDING PERSONAL INFORMATION?”. TQL reserves its right to deny any such request with or without a direct confirmation to you, as permitted by applicable law.

TQL does not intend to send unauthorized commercial electronic messages to persons resident in Canada or other countries; if you are Canadian or other non-U.S. resident and receive a communication from TQL that you consider inappropriate on this basis, please follow instructions in an email or other communication you receive to “unsubscribe” or “STOP” (as applicable) to notify TQL that you no longer wish to receive this type of communication, or notify TQL of your wish to no longer receive this type of communication using the contact information provided below. Although you can opt-out of receiving such marketing electronic messages, we reserve the right to email you informational communications, administrative notices or transactional information, as permitted under applicable law.

For any questions or concerns related to this Privacy and Cookies Policy, you may contact TQL using the following contact information:

Total Quality Logistics, LLC
Attn: Data Protection Officer
4289 Ivy Pointe Blvd.
Cincinnati, Ohio 45245
800-820-2770 (USA toll-free)
Compliance@TQL.com  

We use artificial intelligence ("AI"), which may include generative AI, predictive AI, and conversational AI (e.g., interactive chat features to answer questions and for other support services), in both external-facing interactions and internal operations. The AI tools and systems we use, which may operate on our servers or servers belonging to our service providers, may process personal information for one or more business purposes, including, without limitation, to improve and enhance our services, products and offerings, to improve user experience, for fraud prevention, to communicate with you, to improve the efficiency, quality and speed of our business processes, and/or to otherwise optimize our business operations. Personal information may be used to train and improve these AI tools and systems.

Modifying Your Profile and Deleting Your Account: If you have an account on the TQL Sites, you may be able to modify your profile information you have created with TQL by accessing your account. In addition, TQL Carrier Dashboard and TQL TRAX provide certain account deletion options. TQL reserves the right to keep information and content in TQL’s backup or archived files consistent with TQL’s record retention policies and as required or allowed by law (see the section above titled “HOW LONG DOES TQL RETAIN PERSONAL INFORMATION?” for further information). Any information you post publicly may remain viewable by the public.

Marketing Emails and Other Direct Marketing Communications: If you no longer wish to receive marketing emails or other direct marketing communications from TQL, please follow instructions in any such email or other communication you may receive to “unsubscribe” or “STOP” receiving them (as applicable) or contact TQL using the contact information in the “HOW CAN I CONTACT TQL REGARDING THIS PRIVACY POLICY?” section below. Although you can opt-out of receiving marketing emails, we reserve the right to email you informational communications, administrative notices or transactional information, as permitted under the CAN-SPAM Act or other applicable law.

Push Notifications: By enabling push notifications for our mobile application(s), you consent to receive push notifications delivered within the mobile application(s). Users of our mobile application(s) may generally disable push notifications through their device’s system settings. However, disabling push notifications may impact the use of key features within the mobile application(s) (such as notifications relating to shipments).

Location Information: Users of our mobile application(s) may generally prevent their device from sharing location information through their device’s system settings. However, doing so may impact the use of key features within the mobile application(s), such as shipment-related tracking through the TQL Carrier Dashboard mobile application that may be required in connection with the provision of services to or on behalf of TQL.

Controlling Cookies: For further information on how to control certain cookies used on the TQL Sites, see the subsection below titled “HOW TO CONTROL COOKIES”.

Privacy Rights: For further information regarding the rights you may have with respect to your personal information, depending upon your jurisdiction and applicable law, see the section titled “HOW DO I EXERCISE MY RIGHTS REGARDING PERSONAL INFORMATION?”.

DESCRIPTION OF COOKIES

We use cookies, web beacons and similar technologies that automatically collect information about users of the TQL Sites. We use (and may allow certain third parties to place) such cookies, web beacons and similar technologies on the TQL Sites for purposes such as:

• Enabling features and functionality on the TQL Sites;
• Identifying and repairing errors that may impair intended functionality;
• Learning about how you interact with the TQL Sites;
• Gathering information about your usage patterns when you navigate the TQL Sites to enhance your personalized experience;
• Conducting analytics activities;
• Improving the TQL Sites and their performance;
• Assisting in marketing efforts; and
• Providing you with more relevant content.

We may also use (and allow certain third parties to place) cookies, web beacons and similar technologies on the TQL Sites to collect information about your online activities on the TQL Sites over time and across different websites and/or apps you visit. When used, this information may be used to provide advertising on websites and/or apps you visit and for analytics purposes such as analyzing the effectiveness of such advertising. Please note that we do not control the privacy practices of these third parties, and their privacy practices are not covered by this Privacy and Cookies Policy. We recommend that you review their privacy statements to learn about these third parties’ privacy practices, including details on the personal information they may collect about you.

The following is a general description of some of the cookies, web beacons and similar technologies that we may use on the TQL Sites.

Cookies: A cookie is a small data file transmitted from a website or mobile app, which is stored on your computer or other device. For websites, cookies are typically stored by your web browser. Cookies may automatically collect certain information about you, including, but not limited to, information about your device, your activity, such as pages you visit, buttons you click, or preferences you select. Some cookies are “session cookies” and are deleted once you close your browser, while other cookies are “persistent cookies” and are retained even after you close your browser so that you can be recognized when you return to a website. More information about cookies and how they work is available at All About Cookies (www.allaboutcookies.org). 

Cookies that may be used on the TQL Sites are generally divided into the following categories:

• Strictly Necessary/Essential Cookies: These are necessary for the TQL Sites to function and for you to use the TQL Sites’ features and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms. For example, we use Google reCAPTCHA, a service provided by Google, Inc., to protect certain of the TQL Sites from spam and abuse. Google reCAPTCHA uses advanced risk analysis techniques to decipher humans and bots. Google reCAPTCHA works differently depending on what version is deployed. For example, you may be asked to check a box indicating that you are not a robot or Google reCAPTCHA may detect abusive traffic without user interaction. Google reCAPTCHA works by transmitting certain types of information to Google, such as the referrer URL, IP address, visitor behavior (such as mouse movements and keystrokes), operating system information, information about your device and browser, information regarding the length of the visit, cookies, and if you are logged into your Google account, account information. This data is processed by Google and may be transferred to servers in the United States. Your use of Google reCAPTCHA is subject to Google’s Privacy Policy (policies.google.com/privacy) and Terms of Service (policies.google.com/terms). More information as to Google reCAPTCHA and how it works is available here (developers.google.com/recaptcha).
• Analytical/Performance Cookies: These allow us to recognize and count the number of users of the TQL Sites and understand how such users navigate through the TQL Sites. This helps to improve how the TQL Sites work, such as by ensuring that users can find what they are looking for easily. For example, we use Google Analytics on certain of the TQL Sites to, among other reasons, analyze TQL Site usage, see how visitors engage with the TQL Sites, optimize the TQL Sites, and evaluate and analyze our advertising measures. If you do not allow these Analytical/Performance Cookies, we may not know when you have visited the TQL Sites and may not be able to monitor the TQL Sites’ performance.
• Functional Cookies: These enable the TQL Sites to provide enhanced functionality and personalization. They help remember your preferences and choices you have made on the TQL Sites to improve your user experience and to make your visits more tailored and enjoyable. For example, they are used to remember that you have previously visited the TQL Sites and asked to remain logged into them. They may be set by us or by third party providers whose services we have added to our TQL Sites. If these Functional Cookies are not allowed, then some or all of the enhanced functionality or personalization features on the TQL Sites may not work properly.
• Targeting Cookies: These record your visit to the TQL Sites, the pages you have visited and the links you have followed to recognize you as a previous visitor and to track your activity on the TQL Sites and other websites and/or apps you visit. These may be set on the TQL Sites by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites or apps. They do not typically store personal information that directly identifies you, but rather personal information that may indirectly identify you, such as a unique identification code for your browser or device. If Targeting Cookies are not allowed, you may still experience advertising (but less tailored to you).
• Social Media Cookies: These are set by a range of social media services that we have added to our TQL Sites to enable you to share our content with your friends and networks. They can track your browser or device across other sites and apps and build up a profile of your interests. This may impact the content and messages you see on other sites you visit and/or other apps you use. If you do not allow these, you may not be able to use or see these sharing tools.

You can see the list(s) of cookies (by category) used on www.tql.com and subdomains (collectively, the “Corporate Site”) by clicking on the “Manage Settings” button in the cookies banner or by clicking on the “Your Privacy Choices” link in the footer of the Corporate Site (listed under “View Vendor Details” for each category or group of categories). Please note that we may modify the cookies used (including adding new cookies used) from time to time, so please periodically check the cookies lists on the Corporate Site for updates.

Please see below in the subsection titled “HOW TO CONTROL COOKIES” for further details on how you can control certain cookies on the TQL Sites.

Web Beacons: Web beacons (also known as pixel tags and clear GIFs) are small graphics embedded invisibly on web pages that function similarly to cookies. We may use these tracking technologies to track the activities of users of the TQL Sites, help us manage our web content, and compile statistics about usage of the TQL Sites and Services. We may also use web beacons in HTML emails, to help us track email response rates, to identify when our emails are viewed, and to track whether our emails are forwarded.

Embedded Content: The TQL Sites may contain embedded third-party content (e.g., videos, images, articles), including videos from YouTube and Vimeo, and URL links to third-party content (collectively and generically referred to as, “Embedded Content”). When you interact with Embedded Content, information about your viewing activity may be collected, including video titles viewed, viewing duration, and timestamps. This information may be connected to your device information (such as IP address, browser type, and other identifiers).  Embedded Content may place third party cookies on your device for this purpose, and the information collected may be used for marketing purposes or to enhance your user experience. We have no direct control over the information these cookies collect or how these third parties may use it. You should visit the website privacy policy for the third parties that provide this content. 

Embedded Web Links in Emails: Links provided in our emails may include tracking technology embedded in the link. The tracking is accomplished through a redirection system. The redirection system allows us to understand how the link is being used by email recipients. Some of these links will enable us to identify that you have personally clicked on the link and this may be attached to the personal information that we hold about you. This data is used to improve our service to you and to help us understand the performance of our marketing.

HOW TO CONTROL COOKIES

As further described below, certain cookies used on the TQL Sites may potentially be managed in a variety of manners. However, please note that if you disable, delete or do not allow certain cookies you might not be able to access or use important functions or features of the TQL Sites and you may be required to re-enter your log-in details.

Cookies Management Tools: For the Corporate Site (www.tql.com and subdomains), the cookies management tool in the Privacy Center can be utilized to manage your preferences with respect to optional cookies used on the Corporate Site. The Privacy Center can be accessed on the Corporate Site through the cookies banner under “Manage Settings” or in the footer of the Corporate Site under the “Your Privacy Choices” link. For the career site, found at tql.avature.net (the “Career Site”), you can manage your preferences with respect to optional cookies used on the Career Site using its cookies banner. Your preferences set using the cookies management tools on the Corporate Site and/or Career Site may not apply to all of our websites and/or apps you use, and you must exercise your preferences on each browser and device that you use. Since your browser opt-out is designated by a cookie, if you clear or block cookies, your preferences will no longer be effective and you will need to enable them again via our cookie management tool(s).

Managing Cookies in Browsers and in Mobile Device Settings: Each browser typically allows a user to enable, disable, block, allow, or remove certain cookies by visiting the settings, tools, or preferences tab that can be located within the browser menu. The following article from third party website allaboutcookies.org may be a helpful resource relating to managing cookies in certain popular browsers: How to Enable and Disable Cookies (allaboutcookies.org/how-to-manage-cookies). For questions regarding managing cookies in any specific browser, please contact your browser support directly.

In addition, if you use a mobile device, you may be able to use mobile device settings to limit certain mobile tracking technologies and associated activities.

Google Analytics: To learn more about the use of cookies for Google Analytics and exercising choice regarding such cookies, please visit the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout).

Advertising Preferences: To learn more about interest-based advertising by third parties and how to opt out of receiving interest-based advertising from participating third-party advertising companies please visit the following websites:

• Digital Advertising Alliance (digitaladvertisingalliance.org)
• Network Advertising Initiative (www.networkadvertising.org)
• Digital Advertising Alliance-Canada (youradchoices.ca)

Please note that some of these options may be browser specific or device specific, so you may need to opt-out again if you use a different device or change browsers. Also, once you opt out, if you delete your browser’s saved cookies, you may need to opt out again. Further, please note that even if you opt-out of receiving interest-based advertising you may still receive advertisements and marketing materials, but they may not be personalized to you.

You can also learn more about how to manage certain advertising preferences and/or exercise certain opt-out choices with the following third party advertising providers by visiting: for Google and YouTube - Ad Settings (google.com) (adssettings.google.com); for Facebook - About the Ads You See From Facebook (www.facebook.com/ads/settings) and Control the Ads You See | Facebook Help Center (www.facebook.com/help/1075880512458213); for LinkedIn - Manage Your Linked In Ads Settings (www.linkedin.com/help/linkedin/answer/a1342443); and for Instagram - Adjust How Instagram Ads Are Shown (help.instagram.com/2885653514995517).

Do Not Track Signals: We do not currently respond to, or take any action with respect to, web browser “do not track” signals.

THIRD-PARTY WEBSITE COOKIES

To learn more about cookies and similar technologies used by the third-party website providers for app.skillsurvey.com and tqlcarriers.rmissecure.com and how they collect, use, disclose and process personal information, please respectively see:

• iCIMS Services Privacy Notice (www.icims.com/legal/privacy-notices-services/) with respect to SkillSurvey, an iCIMS company; and
• RMIS’ Privacy Policy (tqlcarriers.rmissecure.com/privacypolicy.aspx).

For any other third-party websites, please also refer to the applicable third-party website’s privacy policy, cookies policy and terms of use to learn more about their use of cookies and similar technologies, and how they collect, use, disclose and process personal information.

No, the TQL Sites are not intended for children. If you are under the age of 18, please do not use the TQL Sites. TQL does not knowingly solicit or collect personal information (as defined by applicable law) from children under the age of 13. If you believe that a child under the age of 13 has submitted personal information on a TQL Site, without the permission of their parent or guardian, please contact TQL at:

Total Quality Logistics, LLC
Attn: Data Protection Officer
4289 Ivy Pointe Blvd.
Cincinnati, Ohio 45245
800-820-2770 (USA toll-free)
Compliance@TQL.com  

We may communicate via text or SMS messaging with (1) potential employees, including through use of third party service providers (the “Potential Jobs Program”), and (2) independently contracted motor carriers and other logistics service providers, including through use of third party service providers such as Twilio (the “Twilio Program”, and together with the Potential Jobs Program, the “Program”). The Program allows users to receive mobile messages based on mobile contact information provided: directly to TQL in the case of the Twilio Program; or directly to TQL, to our third-party partners, or to (or from) other third parties in connection with potential employment opportunities, in the case of the Potential Jobs Program.

This Privacy Policy applies to your participation in the Program, and by participating in the Program you: agree in connection with the Potential Jobs Program (relating to potential employment opportunities) to receive mobile messages from TQL, including from any third party partner reaching out to you on TQL’s behalf, including, without limitation, messages via text/SMS and/or prerecorded mobile messages, at the phone number you have provided or at the phone number that someone might have provided to us on your behalf after determining your potential interest in employment with TQL, in connection with potential employment opportunities with TQL; agree in connection with the Twilio Program (relating to notifications and communications with independently contracted motor carriers and other logistics service providers) to receive mobile messages from TQL via text/SMS at the phone number you have provided, in connection with your business or potential business with TQL and participation in the Program.

If you are experiencing issues with the Program you can reply with the keyword “HELP” for more assistance, or you can get help at 800-820-2770 (USA toll-free) or Compliance@TQL.com. If you do not wish to continue participating in the respective Program or no longer agree to this Privacy Policy, you agree to reply “STOP” to any mobile message sent as part of the respective Program in order to opt out of the respective Program with respect to messages from the associated phone number used on our behalf for the communication(s) (“associated phone number”). You may receive an additional mobile message confirming your decision to opt out. If you opt-in again for the respective Program with respect to the associated phone number after replying “STOP”, we will resume sending messages from the associated phone number to the phone number associated with your opt-in (with participation in the Program once again being subject to this Privacy Policy). You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees or one of our third-party service providers to remove you from our list is not a reasonable means of opting out.

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us and/or with our third-party service providers on our behalf (in the case of the Potential Jobs Program, as applicable). Message frequency varies. The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

The Program is offered on an “as-is” basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage, or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with the Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of our control. In addition, wireless carriers are not liable for delayed or undelivered mobile messages. RESPONDING TO OR READING A TEXT/SMS MESSAGE WHILE DRIVING A MOTOR VEHICLE CAN CAUSE SERIOUS INJURY, DEATH, OR PROPERTY DAMAGE TO YOU OR OTHERS. DO NOT READ OR REPLY TO A MESSAGE FROM US WHILE DRIVING OR OTHERWISE OPERATING A VEHICLE. YOU ASSUME ALL RESPONSIBILITY FOR ABIDING BY THE FOREGOING AND AGREE THAT YOU WILL AT ALL TIMES COMPLY WITH ALL APPLICABLE FEDERAL, STATE AND LOCAL LAWS INCLUDING, BUT NOT LIMITED TO: RECEIVING, READING AND/OR SENDING TEXT/SMS MESSAGES, PHONE CALLS, AND/OR ANY OTHER COMMUNICATIONS WITH US.

To help protect against fraud, you authorize us to collect information about your mobile device and SIM card to check whether your phone number’s SIM card has recently changed. Further, you authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to TQL or our service provider(s), such as Twilio, for the duration of your business relationship, solely to help us and them identify you or your wireless device and to protect against fraud. See the other provisions of our Privacy Policy for how we treat your personal information.

For questions or concerns related to this Privacy and Cookies Policy, please contact TQL using the information listed below.

Total Quality Logistics, LLC
Attn: Data Protection Officer
4289 Ivy Pointe Blvd.
Cincinnati, Ohio 45245
800-820-2770 (USA toll-free)
Compliance@TQL.com  

Yes, this Privacy Policy may be amended from time to time and posted on the TQL Sites. The “last updated” date at the top of this page reflects when this Privacy Policy was last amended. Before using or accessing the TQL Sites or submitting personal information to us, please review the Privacy Policy for any changes. Your continued use of the TQL Sites or submittal of personal information to us fully constitutes your agreement and consent to any modified terms and your acknowledgement that TQL has a legitimate interest in using personal information you provide to us in accordance with this Privacy Policy.