TQL | Privacy Policy Summary

THE FOLLOWING IS A SUMMARY OF SOME OF THE KEY INFORMATION RELATING TO THE COLLECTION, USE, DISCLOSURE AND PROCESSING OF PERSONAL INFORMATION BY TOTAL QUALITY LOGISTICS, LLC AND ITS AFFILIATES AND SUBSIDIARIES (“TQL”, “WE”, “US” OR “OUR”)

For more information and details, please refer to our Privacy and Cookies Policy

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We may collect personal information (also known as “personal data” or “personally identifiable information”, depending upon your jurisdiction, and with each term as defined by applicable privacy laws) in a variety of ways, such as:

When you use one of our websites (e.g., tql.com, traxltl.tql.com, trax.tql.com, carrierdashboard.tql.com, register.tql.com traxftl.tql.com and customerapplication.tql.com, and other websites operated on our domain or operated by or on behalf of us, such as tql.avature.net and app.tql.com/prepaycredit), our mobile applications (e.g., TQL Carrier Dashboard, TQL Trax and O-T-G “On the Go”); our internal employee website, The Hub, and other internal communication services; and our other online offerings, which are accessible by computer, tablets, consoles, mobile phones, and other electronic devices and exclusively link our Privacy and Cookies Policy and our Terms of Use (collectively, the “TQL Sites”), including through use of cookies and similar technologies and when you fill out forms or fields or otherwise provide information to us through the TQL Sites.
When you interact with one of our representatives through any means of communication or you otherwise directly provide us with your personal information.
When a third party provides us with your personal information at your request or in compliance with applicable law.

To learn more, please see the following sections of our Privacy and Cookies Policy: “What Types of Cookies Are Used on the TQL Sites?”; “What Personal Information Does TQL Collect?”

WHAT PERSONAL INFORMATION DOES TQL COLLECT?

We may collect the following categories of personal information:

Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, social media identifier, push notification token, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers
Shipment-related information such as origin and destination locations, shipment status and location (including precise geolocation, as applicable), contact information of shipper, consignee, party identified for notifications, carriers and/or other parties, individual that signs for the delivery of cargo, and other information pertaining to the provision of logistics services (such as information for customs clearance or security screening purposes)
Financial information such as information used for making, receiving or otherwise processing payments (e.g., bank account number, credit or debit card number or similar information)
Characteristics of protected classifications under U.S. federal (and California) law such as citizenship, military or veteran status, gender, disability
Commercial information such as records of services or products purchased
Internet or other electronic network activity information such as browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement
Geolocation data such as geolocation data derived from your IP address, geolocation data (including precise geolocation) from your mobile device if you use certain location-based features of our mobile apps such as the “Take Me Home” feature in the TQL Carrier Dashboard mobile app, and geolocation data of logistics service provider personnel in connection with tracking shipments, including, without limitation, precise geolocation data (e.g., latitude and longitude coordinates using GPS) received via the TQL Carrier Dashboard mobile app, via third party mobile apps used in connection with tracking shipments, and via in-vehicle tracking devices
Sensory data such as audio, electronic, visual or similar sensory information
Professional or employment-related information such as current or past job history and business contact information
Non-public education information such as education records directly maintained by an educational institution or party acting on its behalf, such as files, documents or other materials which contain information directly related to a student (e.g., grades or transcripts)
Inferences drawn from any other personal information to create a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and/or aptitudes
Other personal information as defined by applicable law, including without limitation as defined by Cal. Civ. Code Section 1798.80(a) such as signature, telephone number, insurance policy number

We may also collect sensitive personal information (as defined by the California Consumer Privacy Act of 2018, as amended from time to time (“CCPA”)) such as government identifiers, complete account access credentials, precise geolocation data, racial or ethnic origin, citizenship or immigration information, or content of mail, email or text messages unless we are the intended recipient.

In addition, we may collect information automatically about you when visiting the TQL Sites such as system and device information (e.g. browser type, operating system of your device, the equipment you use to access the TQL Sites, the unique identifier of your mobile device and other online identifiers), IP address, browsing information, location data, site usage data, product interaction data and diagnostics data.

To learn more, please see the following sections of our Privacy and Cookies Policy: “What Personal Information Does TQL Collect?”; “What Types of Cookies Are Used on the TQL Sites?”

HOW DOES TQL USE PERSONAL INFORMATION?

We may use the personal information collected for business purposes, including, without limitation:

CATEGORIES OF INDIVIDUALS	EXAMPLES OF BUSINESS PURPOSES FOR USE OF PERSONAL INFORMATION
Visitors/Users of the TQL Sites	To provide you with support and to improve customer service such as to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses. To personalize user experience on the TQL Sites. To analyze and improve the TQL Sites, and our products, services and offerings. To provide the TQL Sites and features therein, provide products, services and offerings, fulfill our duties and your requests, process transactions and otherwise fulfill or meet the purpose for which you provided the information. To create, maintain, and customize your account with us. To communicate with you, including about the TQL Sites or the provision of products, services and offerings, to provide you with information, newsletters, surveys, details regarding contests, promotions and/or events, marketing and recruiting communications, feedback requests, and updates about our products, services and offerings, and to respond to inquiries. To develop new features and functions on the TQL Sites, develop new products, services and offerings, optimize our business operations, and for research, analysis, and business development. For marketing including to conduct and enhance our networking, marketing, social and recruiting activities, to contact you about a product, service or offering that may be of interest to you or to provide you with information regarding new products, services and offerings. For security, risk management, and protection such as: to help verify or enhance the security of the TQL Sites, our networks, systems, other technology assets and businesses; to manage risks; to protect rights, property and safety of us and others; and to detect and protect against claims, liabilities, fraud, security threats, possible crimes and malicious, deceptive, prohibited, or illegal activity. For compliance and legal reasons such as: monitoring and enforcing compliance with relevant contractual obligations, industry standards, policies, and legal requirements; establishing, exercising or defending legal rights and/or claims; enforcing our Terms of Use, agreements or policies; and complying with applicable laws and regulations, lawful requests and legal processes. For other business operations and administration. For other purposes for which we provide notice to you at the time of collection (where permitted by applicable law), or for which we obtain your consent or as otherwise permitted or required by applicable law.
Customers, Prospective Customers, Contractors/Service Providers/Vendors, Prospective Contractors/Service Providers/Vendors, and Their Personnel and Representatives	Pertaining to the provision of logistics services and related functions such as: arranging pick-up and delivery; communicating with and providing relevant information to applicable parties (including status and location of shipments); fulfilling other requirements and duties pertaining to logistics services; and performing related functions such as facilitation of transportation claims. To provide you with support and to improve customer service such as to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses. To personalize user experience on the TQL Sites. To analyze and improve the TQL Sites, and our products, services and offerings. To provide the TQL Sites and features therein, provide products, services and offerings, fulfill our duties and your requests, process transactions and otherwise fulfill or meet the purpose for which you provided the information. To create, maintain, and customize your account with us. To communicate with you, including about the TQL Sites or the provision of products, services and offerings, to provide you with information, newsletters, surveys, details regarding contests, promotions and/or events, marketing and recruiting communications, feedback requests, and updates about our products, services and offerings, and to respond to inquiries. To develop new features and functions on the TQL Sites, develop new products, services and offerings, optimize our business operations, and for research, analysis, and business development. For marketing including to conduct and enhance our networking, marketing, social and recruiting activities, to contact you about a product, service or offering that may be of interest to you or to provide you with information regarding new products, services and offerings. For security, risk management, and protection such as: to help verify or enhance the security of the TQL Sites, our networks, systems, other technology assets and businesses; to manage risks; to protect rights, property and safety of us and others; and to detect and protect against claims, liabilities, fraud, security threats, possible crimes and malicious, deceptive, prohibited, or illegal activity. For compliance and legal reasons such as: monitoring and enforcing compliance with relevant contractual obligations, industry standards, policies, and legal requirements; establishing exercising or defending legal rights and/or claims; enforcing our Terms of Use, agreements or policies; and complying with applicable laws and regulations, lawful requests and legal processes. For billing, payment processing and collections. For other business operations and administration. For other purposes for which we provide notice to you at the time of collection (where permitted by applicable law), or for which we obtain your consent, or as otherwise permitted or required by applicable law.
Potential Job Applicants, Job Applicants/Potential Employees, Job References	Pertaining to potential employment such as: contacting you regarding potential employment; contacting professional references; facilitating the recruitment processes; administering and processing your application; determining qualifications for hiring; conducting background checks; obtaining information from professional references; determining eligibility to work in the applicable jurisdiction; determining eligibility to work in the applicable jurisdiction; making hiring professional decisions; keeping job applicants updated about future roles; evaluating the interest of potential job applicants; and other hiring and employment uses. To provide you with support and to improve customer service such as to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses. To personalize user experience on the TQL Sites. To analyze and improve the TQL Sites and our offerings. To provide the TQL Sites and features and functions therein, provide offerings, process transactions and otherwise fulfill or meet the purpose for which you provided the information. To create, maintain, and customize your account with us. To communicate with you, including about the TQL Sites or our offerings, to provide you with information, newsletters, surveys, details regarding contests, promotions and/or events, recruiting communications, feedback requests, and updates about our offerings, and to respond to inquiries. To develop new features and functions on the TQL Sites, develop new offerings, optimize our business operations, and for research, analysis, and business development. For conducting and enhancing our networking, social and recruiting activities. For security, risk management, and protection such as: to help verify or enhance the security of the TQL Sites, our networks, systems, other technology assets and businesses; to manage risks; to protect rights, property and safety of us and others; and to detect and protect against claims, liabilities, fraud, security threats, possible crimes and malicious, deceptive, prohibited, or illegal activity. For compliance and legal reasons such as: monitoring and enforcing compliance with relevant contractual obligations, industry standards, policies, and legal requirements; establishing, exercising or defending legal rights and/or claims; enforcing our Terms of Use, agreements or policies; and complying with applicable laws and regulations, lawful requests and legal processes. For other business operations and administration. For other purposes for which we provide notice to you at the time of collection (where permitted by applicable law), for which we obtain your consent or as otherwise permitted or required by applicable law.

To learn more, please see the section of our Privacy and Cookies Policy titled “How Does TQL Use Personal Information?”

TO WHOM DO WE DISCLOSE YOUR PERSONAL INFORMATION?

We may disclose personal information about you to third parties for any of the above-mentioned business purposes, including to:

Affiliates and Related Entities: We may disclose your personal information to our affiliates and related entities in order to provide you with access to and use of the TQL Sites, to provide products, services or offerings, to administer our relationship with you (e.g., invoicing, marketing, IT/infrastructure, customer or supplier intake/management), or otherwise as necessary for the above-mentioned business purposes.
Third-Party Service Providers: We may disclose your personal information to third party Service Providers which provide services or functions for us or on our behalf or which otherwise assist us in providing the TQL Sites, or our products, services or offerings. These third parties may need your personal information to perform their functions and services, or as otherwise necessary for the above-mentioned business purposes. “Service Providers” may include service providers, contractors, suppliers, dealers, distributors, and consultants providing various services or functions such as those relating to infrastructure/information technology, customer service, human resources, recruiting, marketing, email delivery, security, fraud prevention, customer and supplier intake/management, record management, data storage and management, personal information destruction, insurance, risk management, accounting, finance, auditing, analytics, billing and collections, financial institutions, and payment processors.
Third parties relating to logistics services: In connection with the performance of logistics services, we may disclose your personal information to third parties, such as to our customers and their agents/representatives, carriers and other logistics service providers and government entities, relating to shipments (e.g., origin and destination locations, shipment status and location, including precise geolocation, as applicable, contact information of shipper, consignee, party identified for notifications, carriers, individuals that sign for the delivery of shipments, and/or other parties) and otherwise relating to the provision of logistics services and performance of related functions and services (such as facilitation of transportation claims).
Third parties relating to compliance and legal reasons, security, risk management, and protection: We may disclose your personal information to law enforcement, regulators, other government authorities or officials, courts and other tribunals, our professional advisors (such as lawyers, accountants, and auditors), and other recipients of mandatory disclosures and legal claims, as we may in our sole discretion determine is necessary or reasonably required to comply with: applicable laws or regulations; subpoenas; court orders or other legal processes; duly authorized requests from law enforcement, regulators or other governmental authorities or officials; or any other legally enforceable demand. We may also disclose your personal information to third parties: (i) to verify or enhance the security of the TQL Sites, our networks, systems, other technology assets and businesses; (ii) to detect, investigate and protect against claims, liabilities, fraud, security threats, possible crimes or other malicious, deceptive, prohibited or illegal activity; (iii) for credit risk reduction and other risk management purposes; (iv) to establish, exercise or defend legal rights and/or claims; (v) to enforce our Terms of Use, agreements or policies; (v) to protect our rights, property or safety, or the rights, property or safety of others; and (vi) for other compliance and legal reasons.
Third parties in connection with business transactions: We may disclose and/or transfer your personal information in connection with a potential or actual sale, merger, acquisition, bankruptcy or other transaction in which an affiliate or third party acquires all or any part of our businesses and/or assets (including, for example, the TQL Sites).
Other third parties: We may disclose your personal information to other third parties with your consent, as described to you at the time of collection of your personal information, or as otherwise permitted or required by applicable law.

Please note that certain third parties to whom we disclose your personal information may be located outside of the jurisdiction where you reside.

To learn more, please see the section titled "How Does TQL Disclose Personal Information?" of our Privacy and Cookies Policy

OTHER KEY INFORMATION

The following is a summary of some other key information from our Privacy and Cookies Policy:

Your Rights and Managing Privacy Preferences. Depending upon the jurisdiction where you reside, applicable law may grant you certain rights with respect to your personal information, such as a right to access, correct/rectify, delete and withdraw consent regarding the personal information we hold about you. To learn more regarding the rights mentioned above and other rights you may have with respect to your personal information (depending upon your jurisdiction and applicable law), please see the section titled “How Do I Exercise My Rights Regarding Personal Information?” of our Privacy and Cookies Policy. In addition, to learn more regarding how to manage privacy preferences, please see the section titled "What Privacy Tools Can I Access Through My Account, and How Do I Manage Privacy Preferences?" of our Privacy and Cookies Policy.
Notice for International Residents (Outside of the United States). TQL is located in the United States of America (“United States”), and the TQL Sites are operated, in whole or in part, in the United States. Personal information provided to us will be collected, processed and/or stored in the United States and/or other jurisdictions outside of your jurisdiction, subject to applicable laws of the United States (or such other jurisdictions) that may not provide the same level of protection of personal information as those privacy laws in your jurisdiction. By using a TQL Site and/or submitting your personal information to us, you agree to have your personal information collected, processed and stored in the United States, pursuant to the applicable laws and regulations in the United States, and/or in any other jurisdiction (pursuant to its laws and regulations) where we, our service providers, or other recipients of personal information disclosures mentioned in above may process your personal information, all in accordance with our Privacy and Cookies Policy. For more information, please see the section titled “Additional Notice/Information for International Residents (Outside of the U.S.)” of our Privacy and Cookies Policy.
Notice for California, Texas and Nebraska Consumers. For California, Texas, and Nebraska consumers, please see the section titled “Additional Notice/Information for California, Texas, and Nebraska Consumers” of our Privacy and Cookies Policy.
Security. We use various administrative, technological and/or physical security measures to help protect the personal information collected. However, no organization can validly claim to be immune from the risk of a security or confidentiality incident involving personal information. Despite all the efforts we make to ensure the protection of the personal information we hold, we are unable to provide a guarantee that it is free from the risk of a security or confidentiality incident occurring. If you have reason to believe that the protection of your personal information has been compromised, please immediately contact us at Compliance@TQL.com.
Shipment-Related Tracking Through TQL Carrier Dashboard Mobile App. When you allow location tracking for a shipment through the TQL Carrier Dashboard mobile app (i.e., by pressing the appropriate button in the prompt screen and completing the other steps described in the prompt screen to allow location tracking), the TQL Carrier Dashboard mobile app collects your precise geolocation information (e.g., precise longitude and latitude GPS coordinates collected at regular intervals from your mobile device’s GPS system) from the first pickup date until marked load completion. The "first pickup date" refers to the scheduled date of first pickup for the shipment, and location tracking commences either immediately upon your allowance of tracking through the TQL Carrier Dashboard mobile app, in the event you allowed such tracking on the scheduled date of first pickup (based upon Eastern Prevailing Time), or at 12:00:01 a.m. Eastern Prevailing Time if you allowed such tracking prior to the scheduled date of first pickup. "Marked load completion" refers to when the delivery of the shipment is marked as completed in TQL's systems.
Online/In-App Payment Processor. We use Braintree, a PayPal service, for processing online and in-app payments made through the TQL Sites, and related services. If you wish to pay online or in-app through the TQL Sites, Braintree may collect the personal information you provide, such as payment and other identifying information. Braintree uses this information to operate and improve the services it provides to us and others, including for fraud detection, harm and loss prevention, authentication, analytics related to the performance of its services, and to comply with applicable legal requirements. The processing of this information will be subject to the PayPal Privacy Statement available at www.braintreepayments.com. We may change our payment processor(s) at any time with or without notice to you, and we will update our Privacy and Cookies Policy if such change occurs.
Contacting Us. If you have any questions or otherwise wish to contact us, our contact information is provided in the section titled “How Can I Contact TQL Regarding this Privacy Policy?” of our Privacy and Cookies Policy.