SmartWay Transport Partner
TQL is now a SmartWay Transport Partner. Learn more about the program and what this means for our clients' shipments.
"I like that Joe [TQL LAE] can tell me how many loads the carrier has done with TQL, how often the truck is on time and how many times it's fallen out. It makes me feel more comfortable that he's choosing a good driver for my load."
Feedback from a produce shipping client
Submit your request online with just a few quick details.
Receive important news, info, offers and promotions. Sign up here.
The Benefits of TQL’s Non-Asset Based Brokerage Service
As a non-asset based freight broker, Total Quality Logistics contracts with independent carrier companies and owner/operators to haul our clients’ freight. While we do not own the trucks or employ the drivers, our clients can feel confident in our ability to execute and monitor their shipments based on our:
- Thorough Carrier Evaluation
We choose a carrier based on its availability, location, equipment and expertise. Before hauling a load for TQL, each carrier must first be added to our internal carrier database. Only those companies that meet our standards for safety and reliability are included. Once added, we continuously track their lifetime load history and performance, rating each carrier not only on metrics such as on-time and fall-out percentage, but driver quality and communication.
- Communication and Control
While on-the-road, we maintain control of the shipment through our detailed dispatch and check call policy. Before receiving pick-up information, each Logistics Account Executive communicates important details and runs through a detailed 16-point check-list with the carrier. Then, the LAE monitors the load’s progress by speaking with the carrier company at least twice a day by phone. This policy enables our LAEs to provide our clients with frequent status updates.
- Reputation and Relationships
Over the years, our reputable business practices and desire to connect on a personal level have allowed us to earn the loyalty and respect of thousands of drivers and dispatchers. We share valuable industry information with them via our quarterly newsletter, involve them in company contests and promotions, and recognize their hard work and dedication with annual award programs. As a result, many carriers and drivers come directly to us with a desire to work with our Logistics Account Executives and move our freight.
Unlike asset-based carriers, who can be limited by fleet size, equipment, pre-determined shipping routes and costly overhead, our non-asset based brokerage model allows us to provide our clients with greater capacity and flexibility, while meeting their expectations for quality and control.